Help / Contact Us

Need some help? Take a look at the list of frequently asked questions below: the answer you’re looking for is probably in there somewhere.

If you can't find the information you need, send an email to one of the contacts listed at the bottom of the page. We will do our best to respond to you within 48 hours.

Managing my Profile
  1. How do I change my email address and/or password?
  2. How do I make changes to my profile?
  3. How do I add photos to my profile?
  4. How do I create a voice profile?
  5. How can I verify that my voice profile was recorded properly?
  6. Can I erase and re-record my voice profile?
  7. Why have parts of my profile been deleted?
  8. How can I increase the number of people who see and respond to my profile?
  9. How do I delete my profile?
  10. How do I temporarily hide my profile?

Membership Options
  1. What is the difference between a “guest member” and a “full member”?
  2. How do I become a full member?
  3. How do I cancel my membership?

Searching & Saving Matches
  1. How do I do a search?
  2. How do I change my preferences for the matches I receive by e-mail?
  3. How do I add a member to my Hot List?
  4. How do I remove a member from my Hot List?

Communicating
  1. How do I know if I have a new message in my mailbox?
  2. How do I know if someone is trying to send me an instant message?
  3. How do I send an instant message?
  4. What if I am having trouble with instant messages?
  5. How do I find out who is available to chat?
  6. How do I delete messages from my inbox?
  7. How do I block another member from emailing me?

Safety & Privacy
  1. How can I be sure that my anonymity is protected on this site?
  2. What can I do to avoid the potential dangers of online dating?

Account Settings
  1. How do I cancel or change the types of e-mail I receive from Mate 1?
  2. How do I turn my Automatic Sign-in option on and off?

Trouble Using the Site
  1. Why can’t I record my voice profile?
  2. Why was my PIN rejected when I tried to record my voice profile?

Miscellaneous Questions
  1. How do I read the date/time information?
  2. What is an Online Ambassador (OA)?
  3. Why haven't my photos been approved yet?


  Contact Us
Mate1's offices will be closed Tuesday, July 1st so our employees can spend Canada Day with their families. We apologize for the inconvenience.
For help or information, or to offer suggestions, please contact the appropriate department from the list below.

Technical Problems


Customer Service


Feedback or Suggestions


Success Stories/Testimonials
Report System Abuse


Media Inquiries


Partnership Opportunities


Career Opportunities
Mailing Addresses:
Mate 1
4200 Saint-Laurent Blvd
Suite 550
Montreal, QC H2W 2R2
Canada 		or Mate 1
334 Cornelia St, #354
Plattsburgh, NY 12901
United States
Please note that we do not accept payments of any kind by mail.
If you wish to become a full member, please click here.